Beneficiaries Engagement Center (Amer)

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Thursday, October 30, 2025

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Registered with the Digital Government Authority under number :

20250729849

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Overview

Government Mobile Applications

E Participation

Service Level Agreement

User Charter

Update the Content of GOV.SA

Government Mobile Applications

E Participation

Service Level Agreement

User Charter

Update the Content of GOV.SA

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Cybersecurity

Government Budget

Participation event survey of government agencies

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Cybersecurity

Government Budget

Participation event survey of government agencies

Help and support

Beneficiaries Engagement Center (Amer)

Frequently Asked Questions

Accessibility

Help and support

Beneficiaries Engagement Center (Amer)

Frequently Asked Questions

Accessibility

Accessibility and Availability Tools

Live sign language support

Our Applications

Accessibility and Availability Tools

Live sign language support

Our Applications

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Beneficiaries Engagement Center (Amer)

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Introducing the Beneficiaries Engagement Center “AMER”

Amer Center is one of the initiatives of the Digital Government Authority (DGA) aimed at achieving digital interaction between beneficiaries and digital services provided by government agencies in the Kingdom of Saudi Arabia. It provides its services to various categories of beneficiaries for support and assistance regarding digital inquiries, ensuring an effective digital response to government agencies. Amer contributes to achieving the strategic directions of DGA by improving the quality of life for citizens, residents, and visitors and achieving government digital transformation in the digital inquiries service.

AMER tasks

Communicating with the beneficiary through a variety of integrated digital channels to provide assistance and let them take advantage of the services offered by the DGA.
Educating beneficiaries on their rights to the DGA's services, as well as promoting understanding of the procedures and legislation that govern the services provided.
Follow-up and escalation of digital reports that are not resolved within the specified timeframe; and following up with the relevant government agency or technical reports that were closed without a satisfactory resolution.
Measuring satisfaction through evaluating the beneficiary's experience with the Digital Government Authority's services.

AMER goals

Improving the beneficiary's experience with digital government services through reports submitted.
Measuring and assessing beneficiary satisfaction with services provided by the Digital Government Authority.
Facilitate direct interaction with the beneficiary.

Communication Channels

Communication Channel	Service Availability	Response Time
Voice calls 199099	24/7	Immediate
contact@dga.gov.sa	24/7	One business day
Twitter	24/7	60 minutes
Facebook	24/7	60 minutes
Live chat	24/7	Immediate
Sign Language	8am - 12am (Sunday - Thursday)	Immediate
Contact Form	24/7	One business day

Introducing the Beneficiaries Engagement Center “AMER”

AMER tasks

AMER goals

Communication Channels

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